Shipping policy
Most orders ship within 1 to 2 business days after credit/gift card approval. Please expect to receive your items within 7-10 business days when shipped via First-Class, Ground or Standard Post. We will upgrade your shipping to USPS Priority Mail whenever possible. Please note that while USPS estimates their Priority deliveries as 1-2 day shipping, they do not guarantee delivery within those times. If 1 or 2 day delivery is essential, please choose USPS Express Mail service, UPS Overnight or UPS 2-Day shipping. The Sensory Kids® Store ships during normal business hours with the exception of Saturdays, Sundays and holidays. Orders placed on Saturdays, Sundays and Holidays will not ship until the next available business day. For shipping purposes, the date of purchase is considered the following business day for any orders received after 3PM CST.
Your order will always be processed as quickly as possible. However, shipping and delivery times may vary based on the products you order. Shipping times may be subject to delay without notice. If there is any unforeseen delay, you will be notified.
We currently ship products anywhere in the United States and Canada (Canada customers are responsible for all tax and duties that apply). If you are outside of our shipping area, please call for special shipping rates and availability.
The Sensory Kids® Store currently uses USPS and UPS to ship. Any orders placed with Expedited Shipping are usually shipped the same day if the order is received by 3PM CST Monday thru Friday. Expedited Shipping orders are filled first and receive priority over all other orders. Once your order ships you will receive a confirmation email with your tracking number. Orders may arrive in multiple packages. This will not affect your shipping charges. Except in certain circumstances, such as special orders, your credit card will not be charged for any product that has not yet shipped. You will be notified by e-mail if there are any delays in shipping.
The Sensory Kids® Store reserves the right to change shipping method if the charges are of equal or lesser value, to ensure our customers receive their products in the most time efficient method.
Shipping costs are calculated based on shipping method, weight, and distance. Larger, bulkier and heavier items such as furniture, wall panels and swing sets may have an additional overweight handling surcharge to cover extra shipping costs. Such extra charges are noted as such under the product information for those particular products and will be charged separately once the total freight cost has been calculated.
Gift Cards are delivered either electronically or via mail (per your instructions) and should arrive within 1-5 business days depending on delivery method chosen and credit card approval. Purchasers are responsible for providing accurate and deliverable e-mail or postal address information.
Some items that require special handling, and expedited shipping is not available to Alaska, Hawaii, the U.S. Virgin Islands and Puerto Rico. Sorry, but we are unable to ship internationally at this time.